Frequently Asked Questions
Shipping & Delivery
Q: What are your shipping methods?
A: We use standard shipping to ensure your cookies arrive safely and efficiently. We prioritize getting your order to you as quickly as possible.
Q: How quickly will my order arrive?
A: We are dedicated to ensuring your cookies get to you as quickly as possible. Once shipped, delivery times will depend on standard carrier schedules.
Cookie Freshness & Storage
Q: How should I store my cookies to keep them fresh?
A: To maintain optimal freshness, we recommend storing your cookies in an airtight container at room temperature.
Orders & Customization
Q: Do you offer bulk or custom orders?
A: Yes, we do offer bulk and custom orders for special events, gifts, or larger quantities! Please contact us for more information on pricing, lead times, and customization options.
Q: What is your return policy?
A: Due to the perishable nature of our products, we do not accept returns on food items. While all sales are final, we are committed to making things right. If you have an issue with your order, please contact us to discuss a potential refund or replacement.
Q: What if there's an issue with my order?
A: Your satisfaction is our top priority! If you experience any issues regarding your order, please do not hesitate to contact us immediately through our Contact Us page. We're here to help make it right.
Q: Do you collaborate with influencers or content creators on Instagram?
A: We love partnering with creators who share our passion for delicious cookies! If you're interested in a collaboration, please fill out the an application. Apply Now and tell us a bit about yourself. Be sure to include your social media handle so our team can review your feed.